Walker is a privately held consulting firm specializing in customer strategy. Helping businesses for more than 65 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer loyalty and related customer strategies, including innovative approaches to segmenting, valuing, obtaining, serving, and retaining customers. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes.
Keywords: customer loyalty, customer loyalty assessment, customer relationship, customer retention, customer satisfaction, customer value analysis, customer value management, customer satisfaction survey, customer satisfaction research, employee commitment, employee loyalty, employee retention, employee satisfaction survey, employee opinion surveys, online market research, online research, online surveys, performance measurement, qualitative research, quantitative research, crm, market research, corporate reputation, balanced scorecard, focus groups, stakeholder measurement, stakeholder satisfaction, stakeholder relationship, ad testing, business integrity, business modeling, business ethics, concept testing, customer assessment